EYECRAFT · Customer care
Shipping & Delivery
Delivery across Pakistan, with clear charges and separate preparation and courier timelines.
Last updated: 13 September 2026
Where we deliver
We deliver across Pakistan using courier services including PostEx and Daewoo, subject to service availability. International shipping is not currently offered.
Preparation before dispatch
Standard frame orders are normally processed within 1–2 working days. Custom-lens orders normally require 2–3 working days after prescription details and the 40% advance payment are confirmed. Weekends and public holidays are excluded.
Courier delivery time
Standard courier delivery is estimated at 3–5 working days after dispatch. This is additional to preparation time. Remote areas, holidays, weather and courier disruptions can take longer; delivery estimates are not guaranteed arrival dates.
Delivery charges
A flat Rs. 200 delivery charge applies to orders. There is no automatic free-shipping threshold. The order total and shipping charge are shown at checkout.
Payment and advance
Available payment options include cash on delivery, JazzCash, EasyPaisa and bank transfer. Custom lenses require 40% advance payment before preparation, with the remaining balance payable on delivery. Follow the payment instructions provided for your order.
Tracking your order
Once dispatched, your tracking details are shared through WhatsApp. You can also use our Track Your Order page. Contact us if tracking is unavailable or your parcel appears delayed.
Receiving your parcel
Provide a complete address and reachable phone number. Please inspect the parcel and record an unboxing video when it arrives. If you find damage or an incorrect item, contact us promptly and refer to our Return & Refund Policy.
Questions about delivery
Contact info@eyecraft.pk or WhatsApp +92 308 0499043 with your order number. For pre-orders or special items, any different preparation timeline will be communicated with the order.
