EYECRAFT · Customer care
Privacy Policy
How EYECRAFT handles information when you browse, order or contact our team.
Last updated: 13 September 2026
Information you provide
We collect details needed for orders and support, including your name, email, phone number, delivery address, selected products and order history. For custom lenses, this can include prescription values, pupillary distance and prescription images. Payment confirmations or receipt images you submit may also be stored with your order.
Website and device information
Our website and service providers may process technical information such as IP addresses, browser details and request logs. Cookies and browser storage help maintain essential features such as your cart, session and preferences.
How we use information
We use information to process payments and orders, prepare the requested lenses, arrange delivery, provide support, protect the website and maintain necessary business records. If you subscribe to updates, we may send offers; you can ask to stop marketing messages.
Who receives information
We do not sell or rent your personal information. We share relevant details with service providers where needed, including couriers, payment services, hosting and database providers, and services used to communicate with you. We may also disclose information where required by law.
Cookies and browser storage
You can manage cookies and clear stored website data through your browser settings. Disabling essential storage may affect shopping or login features.
Retention and requests
We retain information for order fulfilment, customer support, dispute handling and necessary accounting or legal records. Contact us to request access, corrections or deletion. We may need to verify your identity and retain records where necessary to meet obligations or resolve an outstanding matter.
Security
We use safeguards to protect stored information and restrict access. No website, transmission method or storage system can guarantee complete security. Do not send passwords or unnecessary financial information through support messages.
Children and parental involvement
Orders should be placed by adults or with a parent or guardian’s involvement. Parents purchasing children’s eyewear should provide only the information needed to fulfil the order. Contact us if a child has submitted personal information without appropriate permission.
Updates and contact
We may revise this page as our services change. For privacy requests, contact info@eyecraft.pk or WhatsApp +92 308 0499043.
